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How to Diagnose and Troubleshoot Video Display Problems (IPF, GPF, 06 Error)
Top : Software : Plato
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The following display adapters (video cards) have had video problems that have been called in to PLATO Support or Microsoft Support. This is not a conclusive list (new video issues are continually reported). The problems may be configuration related, rather than hardware related.
3DFX 3D/2D AGP & PCI video cards
ATI 3D Rage II
ATI Graphics
ATI Rage II
ATI Rage 128
ATI Rage Pro
ATI Rage GL AGP
ATI AGP Rage Pro
ATI Rage Pro
AGP
Cirrus Logic
Creative Labs 3D Blaster
Creative Labs Graphics Blaster
Creative Labs Voodoo 2 video accelerator
Diamond 3D 2000
Diamond Stealth
Diamond Stealth 3D
Diamond Viper TNT AGP
Matrox MGA Millenium
Matrox MGA Mystique
Matrox Millennium II
Millennium
Mystique
NeoMagic MagicGraph
S3 Virge
S3 Trio
Trident
Western Digital
Symptoms
The following symptoms can be related to video issues. These symptoms occur most often on Windows 95/98 operating systems, but may also occur on Windows NT/ 2000 workstation systems.
Your risk of video problems will become higher if your computer has an out-of-date or incorrect video driver, your video driver is incompatible with your computer's DirectX version, or your display adapter does not support graphics hardware acceleration.
* A program quits immediately after you start it (or, PLATO courseware quits immediately after you start it)
* A blank screen appears after PLATO courseware is launched
* Colored bar appears on screen
* Color is not as expected
* Fatal exception 06 error
* Graphics are distorted, fuzzy, or blurry
* Graphics intermittently flash or blink
* Horizontal or vertical lines appear on screen
* Part of the screen is not visible when you're running PLATO products
* Poor graphics performance
* Screen turns blank or black
* Screen redraw problems
* Screen flickers
* Text is partially displayed, or appears blocked out
* Unexplained general protection fault errors
* Unexplained invalid page fault errors (such as "Invalid page fault in module ")
* Unexpected mouse behavior
* Your computer stops responding or hangs when you exit a program (or when you exit PLATO courseware)
* Your computer restarts unexpectedly
* Your computer hangs or stops responding (this can happen at any time)
* Your program quits unexpectedly, with no error messages
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CAUSE
* Your video adapter may not support High Color (16-bit) with 800 X 600 resolution in Windows Display Properties (High Color 16-bit and 800 X 600 resolution with Small Fonts is required for WinPLATO Courseware).
* Some video drivers do not work when graphics hardware acceleration is turned on in Windows 95/98 (graphics acceleration is turned on in Windows 95/98 by default).
* Your video adapter may not support 3D acceleration.
* Your video driver is out of date or incorrect; you may need to install a different video driver for your video adapter.
SOLUTION
Try the solutions below to resolve most video display issues.
REDUCE YOUR DISPLAY RESOLUTION AND COLOR SETTINGS
1. Right-click anywhere on the desktop of the affected workstation, and then click Properties.
The Display Properties dialog box displays.
2. Click the Settings tab.
3. Windows 98/2000 users: In the Colors box, click High Color (16-bit) and move the Screen Area slide bar to the 800 x 600 setting. Click on Appearance.
Windows XP users: In the Color Quality box, click High (24-bit) and move the Screen Resolution slide bar to the 800 x 600 setting.
4. Click on the Appearance tab and if it is not already specified, set the Font Size to "Small Fonts" (Normal size 96 dpi).
Do not use the Large fonts setting, or customized fonts. PLATO Courseware requires Small Fonts.
NOTE: Windows XP users: you need to specify Normal for the Font Size.
5. Click OK>OK, and then restart your computer.
If the issue continues to occur, try another resolution or color setting. For example, 3DFX video cards do not display WPCD3 courseware properly until the workstation's display properties have been set to 256 colors.
REDUCE HARDWARE GRAPHICS ACCELERATION
Some video display issues can be resolved by reducing hardware graphics acceleration on the affected workstation. Follow these procedures:
Windows 98 users:
1. Right-click on the desktop, click on Properties. Click on the Settings tab. Click on the Advanced button and click on the Performance tab.
2. Move the Hardware Acceleration slide bar until it is one notch to the right of "None" (the Basic acceleration setting).
3. Click OK, and then click Close.
4. When you are prompted to restart your computer, click Yes.
Windows 2000/XP users:
1. Right-click on the desktop, click on the Settings tab. Click on the Advanced button and click on the Troubleshoot (Windows XP) or Troubleshooting (Windows 2000) tab.
2. Move the Hardware Acceleration slide bar until it is one notch to the right of "None" (the Basic acceleration setting).
3. Click OK, and then click Close.
4. When you are prompted to restart your computer, click Yes.
If the problem is not resolved, move the hardware acceleration slider to try another setting.
TRY A DIFFERENT VIDEO DRIVER
Contact the manufacturer of your video adapter to find out how to obtain and install the correct video drivers for your workstation's video adapter.
Keep both your video and sound drivers up to date.
Web sites for manufacturers of video adapters with issues reported to PLATO Learning, Inc. include:
http://www.3dfx.com
http://www.3dlabs.com
http://www.ati.com
http://www.cirrus.com
http://www.creative.com
http://www.esstech.com/
http://www.diamondmm.com
http://www.gw2k.com
http://www.matrox.com
http://www.nvidia.com
http://www.s3.com
Two web sites that can help you find and download the drivers you may need include:
http://www.driverguide.com/
http://www.drivershq.com/
INSTALL THE LATEST VERSION OF DIRECTX / TROUBLESHOOT DIRECTX
If your workstation is using DirectX, download and install the latest version of DirectX from Microsoft.
Diagnose and resolve DirectX related video issues by using Microsoft's DirectX Home User Troubleshooter.
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